What is this 100% satisfaction guarantee?

It is very important to us at Black Pear Physio that we deliver results for our clients and in the quickest possible period.  Over the years in practice we have monitored our success rate and are delighted that on average we have a discharge rate of under 4 sessions – significantly lower than the national average.  To this end we have put in a 100% satisfaction guarantee that means if we fail to deliver a successful outcome to your condition, where we feel as though we should have done we will happily refund 100% of your fees, and offer a further session to discuss how to best further your case in another direction.

Full details of this guarantee and how it works can be found here.

What happens if you can’t fix me?

Black Pear Physio has an average discharge rate of below 4 sessions per client, however there are some clients that may need specialist service or support.  Working with you on your treatment path we will discuss all options with you and gauge how your recovery is proceeding.  If it looks like you need some further support we will work with you to refer you to a specialist that we trust to help.

Do you treat sports injuries?

One of our key services is in working with sportsmen and women who are looking for a rehabilitation and treatment to allow them to get back to the sport they love as quickly as possible.   Black Pear Physio has an extensive record in working with sports injuries and has a strong history of knowing what needs to be done and also how to prevent or limit future risk of injury.  For further information on our Sports Injuries support click here

Do you do Acupuncture?

Yes, one of our key treatments and services is in Acupuncture, however this is not the Chinese style of acupuncture but a clinically proven technique for physiotherapists so may be slightly different to what you are used to or think of acupuncture.  Acupuncture will only be used once a full assessment has been made and it has been discussed as part of your treatment.  You can read further details on how we use Acupuncture here.

Do you accept BUPA and Private Insurance Clients

Yes, we are capable of taking BUPA and Private Insurance Clients as referrals and have all the necessary paperwork and invoicing in place to handle any enquiries of this kind.  Please mention when you call to make your appointment if this is applicable to you.

Do you do any evening or weekend sessions

It is important for us to be available when you require and that work in with your schedule so we have a range of available clinic times available.  Our opening times are currently as follows:

Monday 9am till 6pm
Tuesday 9am till 7.30pm
Wednesday 10a till 7.00pm
Thursday 5pm till 8pm
Friday 9am till 7.30pm
Saturday 9am till 12pm

Please do ring and speak with us as we may be able to arrange a time to suit outside of these hours.

Have you parking on site?

Yes.  There is a limited number of parking spaces available behind the practise.  We are situated on the main A38 road out of Worcester on the Barbourne Road.  There are blue gates next to Nic Sprosson opticians and our parking spaces are clearly marked in this car park.  If there are no spaces available there are free on road car parking spaces nearby.

How many treatments do I require?

This is a very common question we are asked by email or telephone by people of all walks of life that call our clinic. It’s a very sensible question as the answer will affect the treatments affordability and give you a rough idea of a timeline to recovery.
At Black Pear Physio we passionately believe that the number of treatments sessions should be kept to a minimum, by providing the best possible intervention during the sessions and by giving high quality advice to our patients to enable them to improve their own symptoms between treatment sessions. There are very few conditions that in our view require more than four treatment sessions to settle the symptoms down. Obvious examples include a frozen shoulder, Achilles tendinitis, and genuine neurological disorder. Certainly if you have got up to around treatment number four and you have not noticed any benefits whatsoever from the therapy that you are having it is quite reasonable to ask yourself “is it the right therapy for you?” We hear so many horror stories of people having 15 – 20 treatments and not making any progress with the same treatment being applied on every session that it makes us wonder who the therapy is actually for; the patient or the therapists bank balance.
A Black Pear Physio we will guarantee that we will never over treat any patient. We are one of the very few practices in the UK that are confident enough in our abilities to be able to offer a 100% money back guarantee if you do not achieve our agreed goals in an agreed time frame.

When do I require a Physiotherapist?

This is a question that we often get asked when people ring in for appointments and advice.

The answer of course is… It depends!

As a general rule of thumb I will offer the following general observations

1)     For acute injury of anything other than the spine, the RICE guidelines very much apply for the first 48 hours (Rest, Ice, Compression and Elevation). If there is visible swelling and bruising after this time it is worth continuing with this formula for five days, but what is important to all injuries where a fracture of the bone is not involved is to start very gently moving the tissue within the pain tolerance after a few days to stop tissue stiffening up and a whole new set of problems resulting. Do you need to pay good money to see a therapist of any description to tell you this information? In my view more often than not the answer is No.

2)     For back and neck pain there is now very strong evidence that says that by keeping moving the pain will settle far quicker than if rest is used to ease the problem. Do you need treatment for this? See item 3 for the answer.

3)     If after five days the pain is improved by 50% there is a very strong likelihood that it will subsist between the 2 and 3 week mark. The key thing to do is keep moving and exercising the affected area to the limits of the pain tolerance. Treatment is only really required in this kind of injury if it is a one-off occurrence.

At Black Pear Physio we are always delighted to hear from you with any queries that you may have and as part of our commitment to quality we will always guarantee that we will never over treat anybody, and will always be aiming to teach you how to resolve your own issue quickly and effectively.

Do I need a Physiotherapist, Chiropractor or an Osteopath?

This is a very common question that crops up in the many telephone conversations and emails we have with people from all over the region. Our answer to this question is often considered by our colleagues as very controversial.

All three therapies are performed by well trained professionals who will advertise to be treating the same thing. The significant differences are historical and philosophical nature. It might not surprise you that all three professions are treating the same individual with the same conditions, and there is only one set of scientific evidence in world literature which indicates what best practice is. Any high-quality practitioner is going to be up-to-date with this literature and will direct their professional learning towards best practice. It is therefore my contention that any high-quality practitioner will vary slightly in their philosophical approach but the actual treatment delivered will be remarkably similar. Far greater dissimilarities can be seen amongst what I would term as old school practitioners and new school practitioners in all three professional groups.

So where does that leave you the reader wondering where to go for a resolution to your back pain in the Worcester area?

We are biased but we know of exceedingly high quality physiotherapy businesses Osteopathic and Chiropractor businesses. At the end of the day you must be seeing somebody who you respect and trust and you will comply with their request for your engagement in your own recovery. It is my belief that what a patient requires most is a simple explanation of what is wrong with them, intervention to reduce the symptoms, and knowledge to help accelerate their recovery on their own.

At Black Pear Physio we pride ourselves on our communication skills to explain to you what is wrong and how you can improve your own symptoms. We also use the most up-to-date treatment techniques to facilitate a rapid recovery from your symptoms.